A Case Study in Improved Business Efficiency Through AI
Perrysburg Asphalt & Sealcoating
By Attentive.ai
Founded 23 years ago, Perrysburg Asphalt & Sealcoating is a family-owned business with roots in the Toledo community, specializing in commercial & residential asphalt services. At its core, it's a story of a summer job turned successful enterprise led by President Rich Jambor.
Initially, the Perrysburg team relied on Google Earth for manual property measurements, a labor-intensive process that was prone to inaccuracies. This slowed down their response time to customer inquiries.
Here’s a glimpse of Attentive.ai in conversation with Rich Jambor, President of Perrysburg Asphalt & Sealcoating, and Beth Cole, their Office Administrator.
Q: What led to the adoption of Attentive.ai's automated measurement software at Perrysburg?
A: Rich’s always open to adopting new tech at Perrysburg. He discovered Attentive.ai at the National Pavement Expo and was quick to recognize the potential of AI for his bidding process.
He said, “When I saw what Attentive does...it was a no-brainer for me. I was blown away and loved it from the start.”
Q. Does Attentive.ai also help Perrysburg Asphalt & Sealcoating around residential projects faster?
Rich adds that despite the product being more focused on commercial parking lot properties, his team found immense value in using it for residential projects. Facing a high volume of residential projects, Attentive.ai empowers them to measure spaces and get back to customers faster.
Q: What are some unique benefits of using Attentive.ai for the commercial and residential paving businesses?
A: Beth adds that the software’s efficiency allowed Perrysburg to eliminate the need for a full-time estimator. Features like cross-sectional views, the ability to measure from space, and toggling between winter and summer views have been invaluable, especially when environmental factors impact measurements, greatly enhancing its service delivery.
When it comes to commercial projects, they can use Attentive.ai’s aerial imagery to identify & assess parking spots, entrances, and other key property features, which weren’t easily discoverable on tools like Google Street View.
Q: How has the customer experience been enhanced at Perrysburg Asphalt & Sealcoating through technology?
A: With Attentive.ai, they’ve been able to focus more on customer service and respond to inquiries faster. The integration of PDF takeoff reports into proposals has also added clarity and professionalism to their customer interactions.
Your turn
Perrysburg Asphalt & Sealcoating's journey is a testament to how AI has the potential to switch things up for the asphalt paving businesses as you send more bids out, increase operational efficiency, and improve customer satisfaction.
As Beth Cole aptly puts it, "We care about effectiveness and efficiency, and [Attentive.ai] does both."
If you want to explore how Attentive.ai’s automated property measurement software can change the way you approach your takeoffs- sign up today. Get two free measurements, and there’s no going back to outdated manual efforts.
FAQs
Q: What was the reason behind Perrysburg's shift to Attentive.ai’s technology?
A: The need for more efficient, accurate measurements in their residential & commercial projects drove Perrysburg to adopt Attentive.ai's Automated Property Measurement Software- Automeasure.
Q: How has this technology improved the Perrysburg Asphalt & Sealcoating’s bidding process?
A: Attentive.ai has enabled the Perrysburg team to speed up our bidding process significantly, allowing for quicker, more accurate responses to customer inquiries andenhancing their proposal presentations.
Q: What features of Attentive.ai are most beneficial to Perrysburg Asphalt & Sealcoating’s operations?
A: The ability to measure from space for cross-sectional views and the seasonal toggle feature is particularly beneficial, improving their service delivery in varying environmental conditions.